FAQ: eBooks at Telegraph Road
1. What format are the eBooks?
Our eBooks are provided as non-interactive, printable PDF files. They are not editable or interactive and are designed to be printed for use.
2. Will I receive a physical book?
No, our eBooks are digital downloads only. No physical books will be shipped.
3. Can I use the eBook directly on my device?
While you can view the file on your device using a PDF reader, our eBooks are not interactive. They are designed for printing to ensure optimal use.
4. How do I download my eBook?
Once your purchase is complete, you will receive a download link in your order confirmation email. Use this link to download the eBook to your computer.
5. Can I download eBooks on my mobile device?
It is not recommended to download eBooks to mobile devices (iPhone or Android). If the file is opened on a mobile device, it cannot be retrieved again, and the link will expire. Please download the eBook to your computer and store it securely.
6. Are the eBooks refundable?
Due to the nature of digital products, all eBook purchases are final sale. Refunds or exchanges are not possible.
7. What software do I need to view the eBooks?
You’ll need a PDF reader, such as Adobe Acrobat Reader, to view and print the eBooks.
8. Are the eBooks interactive?
No, our eBooks are static PDFs designed for printing. They do not include interactive features.
9. Can I print the eBooks multiple times?
Yes, you may print as many copies as needed for personal use only.
10. Are the eBooks curriculum-aligned?
Yes, many of our eBooks, such as the Learning Essentials Series, are aligned with Canadian educational standards and designed to support specific grade levels. Check individual product descriptions for more details.
11. What age range are the eBooks suitable for?
The age range varies by product. Each eBook’s description includes the appropriate age or grade level, so you can find the best fit for your needs.
12. Are the eBooks created by educators?
Yes, many of our eBooks are created by Canadian educators to ensure they are effective, engaging, and aligned with curriculum standards.
13. Can I share the eBooks with others?
The eBooks are licensed for personal use only and cannot be resold, redistributed, or used for commercial purposes. They are not authorized for sharing outside your personal use.
14. Are there restrictions on how I can use the eBooks?
Yes, eBooks are intended for individual use only. They cannot be:
- Shared or distributed outside your personal use.
- Resold or redistributed in any format.
- Used for commercial purposes or mass distribution.
15. What should I do if I lose the eBook file?
Once downloaded, we cannot re-send the eBook. Please make sure to back up the file to your computer or cloud storage after downloading.
16. What should I do if I can’t access my eBook after downloading it?
Once the eBook is downloaded, it cannot be re-downloaded. If the file was opened on a mobile device, it cannot be retrieved again. Please ensure you download the eBook to your computer and back it up. If you encounter any issues, contact customer support with your order number, and we will assist you in resolving the issue.